FANAL endeavours to offer high quality, affordable and trendy products for you.
We go through strict quality inspection before delivering the product to you.
However, something unexpected may happen, which will lead to defect on your products. Please feel free to contact our on Facebook Messenger – we will and be certain to deal with it appropriately to give you a pleasant purchasing experience from FANAL.
Please read below in accordance to the product category you purchased.
CAN I EXCHANGE / RETURN THIS PRODUCT?
You can only return a product at the time of delivery. Once your delivery person arrives, you can check the product. If it does not match your expectation, you can return it. In that case you have to pay the delivery charge for it.
You cannot return the product after delivery man leaves your place.
HOW TO EXCHANGE THIS PRODUCT?
To exchange a product, simply follow the steps below:
Step 1: Contact Us
- Inbox us on facebook messenger www.facebook.com/fanal.onlineshop within 24 hours of delivery
- Give your name and phone number
- Explain your complaint with a valid reason
Step 2: Pack your product
Pack your product as same you received it.
Step 3: We’ll send you the product you want to exchange or the same product in “Exchange” Condition. When the deliveryman goes you’ll take the new product and if applicable pay the additional fee and give back the old product.
Please, read carefully that we cannot accept product exchanges under the following conditions:
- Damages due to misuse of the product
- Any consumable item which has been used
- Incidental damage to product while wearing
Note: All returning products must be returned unused, in original packaging, including the box, manufacturers packaging (if any), with all seals and tags intact and all other items originally included with the product(s) delivered.
ADDITIONAL LENS ORDERS:
- Sunglass with Powered Lens
- Eyeglass with Powered Lens
If you have ordered any of the above items from FANAL, please follow the specific issue you faced in accordance below.
- The product arrived defective / damaged upon arrival – please inspect the product on time of delivery from our delivery partner, if it is broken or have any defects, you can reject the item and send it back with the delivery man. We will take full responsibility for defective items caused by damaged during delivery. We will issue a full refund for this issue.
- Uncomfortable prescription glasses – If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy. We will help you check the consistency between your paper copy and the given prescription on our site. If the prescription you filled out is correct, we will give you a further advice according to the particular case.
For additional lens orders, as we need to customize the lens based on your personalized prescription and requirement, we cannot offer exchange or refund in this circumstances. However, we will do our best to resolve any issues you may face.FANAL
Phone : +8801886636333
Email : email@example.com